• Savan5578@gmail.com
  • Shree Khodiyar Kathiyavadi Hotel Opp Shagun 108 ,SP Ring Road Zundal Ahmedabad 382421

Call Anytime

09825083863

Book Now

Terms and Conditions

Terms and Conditions

Last updated: 7 October 2026

Welcome to Vihan Tour and Travels.

These Terms and Conditions apply to the use of https://vihantourandtravels.com/ and to cab and taxi bookings made with Vihan Tour and Travels, operated by Savanbhai Patel, Proprietor.

We provide chauffeur-driven cab and taxi services according to the journey details confirmed with each customer.

These Terms should be read together with our Privacy Policy, Disclaimer, and the booking-specific details communicated to you before your journey is confirmed.

Where a booking-specific condition differs from these general Terms, the booking-specific condition will apply only where it has been clearly communicated and accepted before booking confirmation and is permitted by applicable law.

1. Enquiries and Booking Confirmation

You may contact Vihan Tour and Travels through:

Submitting an enquiry, calling us, sending an email or sending a WhatsApp message does not automatically confirm or reserve a vehicle.

Before confirming a booking, customers should check the important journey details, including:

A booking is considered confirmed after our team has checked availability, communicated the relevant booking details and provided confirmation through the agreed communication method, including WhatsApp where applicable.

Please review your booking confirmation carefully and contact us promptly if any information is incorrect.

2. Vehicle Availability

All bookings are subject to the availability of a suitable vehicle and driver.

Vihan Tour and Travels operates vehicles directly and may also use suitable vehicles or drivers arranged through partner operators when required.

Where a partner vehicle is used, Vihan Tour and Travels will remain the customer’s main booking contact for the journey arranged through us.

If a planned vehicle becomes unavailable before the journey, we will make reasonable efforts to arrange a suitable alternative.

If the alternative involves a material change in vehicle category, price or another important booking condition, we will inform you before proceeding wherever reasonably possible.

If an acceptable alternative cannot be arranged, any applicable payment or refund will be handled according to these Terms and applicable law.

3. Vehicle Selection

Vehicle options available through Vihan Tour and Travels may include models such as:

Vehicle availability may vary according to booking date, route and trip requirements.

Unless specifically confirmed in writing, a vehicle booking does not guarantee a particular:

Customers should provide an accurate passenger count and reasonable luggage information before confirmation so that a suitable vehicle can be arranged.

Vehicles must not be used beyond their lawful passenger or luggage capacity.

4. Fares and Quotations

The fare for a journey may depend on factors including:

Prices, starting fares or per-kilometre rates displayed on our website are intended as general pricing information unless they are expressly confirmed as the final quotation for your journey.

Before booking, customers should confirm the applicable:

The fare confirmed for an existing booking will not automatically change merely because a different general price is later displayed on our website.

5. Additional Charges

Tolls, parking charges, permits, state taxes, driver allowance, waiting time, night travel, additional stops and extra hours or kilometres may be included in the quoted fare or may be charged separately.

The applicable arrangement should be communicated before booking confirmation.

If the customer requests a material change to the journey after confirmation, additional charges may apply.

Where reasonably possible, we will communicate the revised fare before accepting the requested change.

6. Payments

Vihan Tour and Travels currently accepts payment methods including:

The applicable payment method may depend on the booking.

Where an advance payment is required, the amount, payment method and remaining balance will be communicated before confirmation.

Please make payments only through the payment details or recipient confirmed by Vihan Tour and Travels.

Customers should retain the relevant payment receipt or transaction reference.

Important Payment Safety

Vihan Tour and Travels will never require you to provide:

Never share these details with a driver, employee or anyone claiming to represent us.

7. Advance Payments

Some bookings may require an advance payment to secure a vehicle.

Where an advance is required, the amount and any applicable cancellation conditions should be communicated before payment.

An advance-payment condition or forfeiture rule will not be introduced retrospectively after the booking has already been confirmed.

Unless otherwise agreed, payment of an advance does not remove the customer’s responsibility to pay the remaining agreed amount.

8. Discounts and Promotional Offers

Promotional discounts are subject to the eligibility requirements and booking conditions applicable to the particular offer.

A promotional offer displayed on our website does not automatically apply to every:

Where a 20% early or advance-booking discount is offered, eligibility and the final discounted fare must be confirmed by our booking team before the booking is completed.

Calling us, clicking an offer button or sending a WhatsApp enquiry does not by itself guarantee that a particular discount will apply.

The final fare communicated and accepted for the confirmed booking will apply.

9. Changes Requested by the Customer

If you need to change your journey after confirmation, please contact us as early as possible.

Changes may include:

All changes are subject to vehicle and driver availability.

A change may affect the fare if it changes the route, distance, duration, vehicle or other requirements.

A requested change is not considered accepted until it has been confirmed by our booking team.

10. Customer Cancellation

If you need to cancel a confirmed booking, please contact Vihan Tour and Travels as early as possible through our published phone or WhatsApp number.

Please provide sufficient details for us to identify your booking.

At present, Vihan Tour and Travels does not operate one fixed cancellation-fee schedule for every type of booking.

Where a cancellation charge, advance-payment condition, waiting charge or other cancellation condition applies to a particular booking, it will be communicated before the booking is confirmed.

We will not introduce an undisclosed cancellation charge after confirmation where that condition was not previously communicated and agreed.

The treatment of any advance payment will depend on:

11. Customer No-Show

A customer may be considered a no-show where the vehicle arrives at the agreed pickup location and the customer:

Any no-show charge or treatment of an advance payment will depend on the conditions communicated before the booking was confirmed.

We will not retrospectively introduce an undisclosed no-show charge.

12. Cancellation by Vihan Tour and Travels

If we are unable to provide a confirmed journey, we will contact you as soon as reasonably possible.

Where practical, we may offer a suitable alternative vehicle or arrangement.

You are not required to accept a material change in:

If we cannot provide the agreed service and no acceptable alternative can be arranged, payments received for the service that cannot be provided will be handled appropriately, subject to applicable law.

13. Refunds

Where a customer is eligible for a refund, Vihan Tour and Travels will first verify:

Where relevant, we will communicate the refundable amount and any applicable agreed deduction.

Eligible refunds will be initiated within a reasonable period after refund eligibility and payment information have been verified.

Where practical, a refund may be made through the original payment method or another method agreed with the customer.

Banks, UPI providers or other payment services may require additional processing time after the refund has been initiated.

Nothing in these Terms limits any refund or consumer right available under applicable law.

14. Additional Stops and Route Changes

If a customer requests additional stops, a route change or a different destination after the journey begins, the change may result in:

Where reasonably possible, the driver or booking team will communicate any material fare change before proceeding.

A driver may refuse a route, stop or instruction that is unsafe, unlawful or unsuitable for the vehicle.

15. Waiting Time

Waiting charges may apply where the driver is required to wait beyond the agreed pickup time or during the journey.

Where a waiting charge applies, the applicable conditions should be communicated before booking confirmation or before significant additional waiting is requested.

Airport and railway station waiting may also be affected by:

16. Airport and Railway Transfers

Customers booking an airport or railway transfer should provide accurate information including:

Please notify us as soon as possible if your flight, train or schedule changes.

Estimated journey times may be affected by traffic, weather and road conditions.

Customers should allow sufficient additional time for flights, trains, appointments and other time-sensitive journeys.

17. Passenger and Luggage Requirements

Customers should provide accurate information about:

Vehicle suitability depends on the actual passenger and luggage requirements.

Where the actual requirement differs materially from the information provided during booking, another vehicle may be required subject to availability and any applicable fare difference.

18. Passenger Responsibilities and Safety

Passengers must:

A driver may refuse an instruction or stop a journey where continuing would be unsafe or unlawful.

Any resulting charge, adjustment or refund will depend on the circumstances, booking conditions and applicable law.

19. Passenger-Caused Damage

Customers and passengers are expected to take reasonable care of the vehicle.

If a passenger causes damage beyond normal wear and tear, Vihan Tour and Travels may seek reasonable reimbursement for actual repair or cleaning costs where responsibility can reasonably be established.

Any claim should be supported by appropriate evidence.

Normal wear and tear is not considered chargeable passenger damage.

20. Personal Belongings

Passengers are responsible for keeping their belongings secure during the journey and checking the vehicle before leaving.

Please take particular care of items such as:

If you believe you have left an item in a vehicle, contact us promptly and provide:

We will make reasonable efforts to assist in locating lost property.

Responsibility for loss or damage will depend on the circumstances and applicable law.

21. Delays and Events Outside Reasonable Control

Journey times may be affected by circumstances including:

Where we become aware of a material disruption, we will make reasonable efforts to communicate with the customer and reduce its impact.

This section does not remove responsibility that may apply under law for negligence, inadequate maintenance or matters within our reasonable control.

22. Partner Vehicles and Drivers

Vihan Tour and Travels operates vehicles directly and may sometimes arrange suitable vehicles through partner operators.

Where necessary to perform the booking, relevant journey information may be shared with the assigned driver or partner operator.

This may include:

Using a partner vehicle does not automatically remove responsibilities that Vihan Tour and Travels has accepted as part of the booking.

23. Website Use

You may use our website to review our services, obtain information and make genuine travel enquiries.

You must not:

24. Website Information

We make reasonable efforts to keep information on our website accurate and current.

However, vehicle availability, pricing, routes, offers and service information may change.

Customers should confirm important booking information directly with our team before completing a booking.

Further information about website content and limitations is available in our Disclaimer.

25. Intellectual Property

Website text, branding, original graphics, photographs and other materials may be protected by intellectual-property rights belonging to Vihan Tour and Travels or their respective owners.

Website content may be viewed for normal personal and informational purposes.

Commercial copying, reproduction or reuse requires appropriate permission unless otherwise permitted by law.

26. Privacy

Our Privacy Policy explains how we handle information collected through:

Agreeing to a cab booking does not automatically mean that you have consented to unrelated marketing communications or optional tracking technologies.

27. Complaints

If you believe your booking or journey did not match what was agreed, please contact us as soon as reasonably possible.

To help us investigate, provide details such as:

We will review the matter and communicate the proposed response.

28. Consumer Rights

Nothing in these Terms and Conditions is intended to:

Your legal rights under applicable law remain unaffected.

29. Governing Law

These Terms and Conditions are governed by the applicable laws of India.

Any dispute will be dealt with by the competent consumer forum, authority or court having jurisdiction under applicable law.

Nothing in these Terms is intended to impose an unlawful restriction on a customer’s right to approach an appropriate forum.

30. Changes to These Terms

Vihan Tour and Travels may update these Terms and Conditions when our:

change.

The updated version will display a revised Last updated date.

Changes published after an existing booking has already been confirmed will generally apply to future bookings.

A later website update will not retrospectively change an existing confirmed booking unless:

31. Contact and Complaint Details

For bookings, cancellations, complaints or questions about these Terms and Conditions, contact:

Vihan Tour and Travels
Proprietor & Complaint Contact: Savanbhai Patel

Website:
https://vihantourandtravels.com/

Email:
Savan5578@gmail.com

Phone & WhatsApp:
+91 98250 83863

Office:
Shree Khodiyar Kathiyavadi Hotel,
Opposite Shagun 108, SP Ring Road,
Zundal, Ahmedabad, Gujarat – 382421, India.